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Technical writer — docs that reduce support volume, measurably
I rewrite documentation around what people are trying to do rather than around the API surface. I read the support queue before I change anything.
Aug 2021 – Present
Harbour & Co · Cairo, Egypt · Full-time
Owned a core surface end to end, from the data model through to what the customer sees. Worked directly with the people using it.
Sep 2017 – Jul 2021
Beacon · Cairo, Egypt · Full-time
Early team member. Built and ran the first version of the platform.
A short write-up of the problem, what I tried first, what actually worked, and what I would do differently.
Side work that ended up teaching me more than the day job did that year.
May 2013 – Mar 2017
BSc, Engineering
CNCF
Issued Feb 2025
No published reviews yet. Reviews appear here once a contract with Nour is completed and the client chooses to publish what they wrote.