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One form, four queues. Pick the queue that fits and the message goes straight to the people who can act on it — no ticket portal, no case number you have to look up later.
Signed in, the message becomes a support conversation in your Hireek inbox with a staff member added, so the whole exchange stays in one thread you can read back. Signed out, it is recorded in the support queue with your name, reply-to address, topic and message, and answered by email. Either way you get a reference beginning HK- to quote.