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Customer support lead — building the knowledge base as you go
Front-line support and the systems around it. I believe every answered ticket should reduce the next one.
Apr 2023 – Present
Quill · Valencia, Spain · Full-time
Owned a core surface end to end, from the data model through to what the customer sees. Worked directly with the people using it.
Aug 2020 – Mar 2023
Ardent Labs · Valencia, Spain · Full-time
Early team member. Built and ran the first version of the platform.
A short write-up of the problem, what I tried first, what actually worked, and what I would do differently.
Side work that ended up teaching me more than the day job did that year.
Jun 2016 – Apr 2020
BSc, Statistics
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